Delete in the POTEN app
Sign in, open My Info → Account, tap Delete account, read the confirmation, then tap Delete permanently. The app signs you out after a successful deletion.
Deletion is permanent. It removes that account’s user-owned data from YourSaju servers. You cannot undo it from the app.
Delete by email
If you cannot use the in-app button or need help, email support@yoursaju.com with the subject “Account deletion” or “Privacy request”.
Include the email used for the account. We may need to confirm it is you. Do not send a password, sign-in code, identity document or full card number.
What we delete
When an account is deleted, we permanently remove that account’s user-owned records from our servers, including:
- the account row and unused sign-in codes for that email;
- account profiles and extra saved birth profiles;
- saved or purchased readings owned by that account;
- Petal balance and Petal ledger entries;
- welcome chat trials and character-chat passes;
- consultation follow-up records and related entitlements owned by that account.
What may be retained
Account deletion does not remove information that is not owned by that account, or records held by other services:
- shared public content such as weekly cards, which are not personal account files;
- other people’s accounts and readings;
- copies of sign-in or support email that may remain with our email provider;
- ordinary hosting or security logs kept for a limited time to operate and protect the Service;
- Apple, Google or Stripe purchase or receipt records if a store or payment provider created them — those stay with that provider under its rules;
- information we must keep where the law requires it.
A local browser copy of a website calculation profile, if one exists, is removed by clearing site data for yoursaju.com. That is separate from server account deletion.
Contact
The Privacy Policy explains how we handle personal information. Privacy or deletion questions: support@yoursaju.com.