How to contact us
Email support@yoursaju.com. Direct email is the official support channel while the product is in preview; there is no third-party contact form collecting additional information.
We aim to acknowledge ordinary enquiries within three business days. Complex technical, privacy or future payment investigations may take longer. This is a service target, not a guaranteed response time.
Support hours follow Australia/Sydney business days. You can write to us in English or Korean.
What to include
To help us understand the issue, include only what is relevant:
- a short description of what you expected and what happened;
- the page address, device and browser you were using;
- a screenshot with private details removed where possible;
- the email associated with a future account or order; and
- a transaction reference for a future billing issue.
Never email a password, authentication code, government identity document, full card number, card security code or unnecessary birth information.
Support topics
Calculation or birth-detail issue
Use the subject “Calculation question” and tell us the calendar type, whether birth time is known, and the city or time zone shown by the form. You may omit your name and exact birth date initially if the problem can be explained without them.
Technical or accessibility issue
Use “Technical support” or “Accessibility feedback”. Tell us which page or interaction was difficult, including whether you use keyboard navigation, reduced motion, zoom or assistive technology. Accessibility feedback is welcome even when you do not need a direct reply.
Reading and interpretation questions
We can explain how a product feature works or correct a delivery error. We cannot provide crisis support, verify future events or turn symbolic guidance into medical, legal, financial or relationship instructions.
Privacy requests
For access, correction, deletion or a privacy complaint, email support@yoursaju.com with the subject “Privacy request”. Describe the request and the contact email we are likely to have on file. We may ask for limited information to verify identity before releasing or changing personal information.
Signed-in POTEN and YourSaju accounts store profiles, saved readings, Petal records and welcome trials on our servers. You can delete that account in the POTEN app or follow the steps on the Data & Account Deletion page. A website calculation you made without signing in may still sit in that browser until you clear site data for yoursaju.com. See our Privacy Policy for details.
Billing and refunds
Checkout is not active in the current preview. When paid features launch, send billing questions to support@yoursaju.com with the subject “Billing or refund request”. Include the order email, transaction reference, purchase date and a brief description—never your full payment-card details.
Requests will be assessed under the purchase terms and any rights that apply under Australian Consumer Law or other mandatory local law.
Safety and urgent help
Yoursaju is not an emergency, medical, mental-health, legal, financial or crisis service. Support staff cannot monitor urgent messages continuously. If you or another person may be in immediate danger, contact local emergency services. In Australia, call 000.
Official support address: support@yoursaju.com